We’ve covered what is changing from the client/end user perspective, but let’s go a step deeper and discuss what types of data is being migrated when switching from Skype for Business to Teams. Your HID preferences will include things such as your headset’s mute/hangup button. Lastly, your HID (Human Interface Device) preferences for inputs on your audio devices will be updated to reflect Microsoft Teams as the primary application. You will notice some minor changes to your Outlook People cards, as they will now invoke the Teams functionality for your IM/Calling/Presence. After the upgrade, all of your Skype for Business contacts will carry over to your Teams client upon your next logon. Something else you may not notice right away will be your updated contact list in Teams. Teams will now be the owner of your presence status, so any changes in Teams presence will reflect within Skype for Business. Something else to note will be the change in how your presence functions. In addition, your meeting scheduling will switch over to Teams so the Outlook add-in will only show the Teams add-in and the Skype for Business add-in will be gone. What about your poor old Skype for Business client? Well… now it will restrict itself to serve as just a meetings-only client.

So what has changed? Simply put, the routing of all calls and chats to that particular user will land in Teams, regardless of where it was initiated. Great, your end user has met these prerequisites and they are now assigned the TeamsUpgradePolicy of TeamsOnly coexistence mode! What changed? Without this, you will be unable to assign the TeamsUpgradePolicy of TeamsOnly mode to a user that has their Skype for Business accounted homed on-premises.

For this to complete successfully that particular user must have their account homed in Skype for Business Online. So when we use the term “upgrade” what does that even mean? Well, in this sense it means that as an administrator you will be assigning the ‘ TeamsUpgradePolicy‘ of ‘ TeamsOnly‘ to a particular user. Well, lucky for you that is what we’ll be covering in this blog! So, if your organization is planning on upgrading to Microsoft Teams and you are the IT admin responsible for getting them there, then this is the blog for you! Upgrading to Microsoft Teams However, this covered the overall planning process but did not cover what things would look like from an IT administrator perspective. If you’ve read my previous blogs, I talked a lot about the upgrade process from Skype for Business to Microsoft Teams.

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